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Customer satisfaction improves for travel sector



Posted on: 21 Feb 2017

Overall customer satisfaction in the travel and tourism sector has increased over the past year, according to the latest figures.

The UK Customer Satisfaction Index (UKCSI), published by The Institute of Customer Service has given the sector an overall customer satisfaction rating of 80.2 out of 100 - 0.6 points higher than its January 2016 score.

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